Frequently Asked Questions

FAQs

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1. When can my child start swimming lessons?

Babies are encouraged to start at 4 months old, but anytime after this is always a great time to start. It’s never too late to learn a skill for life.
2. What type of water sanitisation is used?

At our Bright Waves Werribee location we use chlorinated water to ensure the best possible water quality for our swimmers.
3. What levels do you have?

>Infant program:
Beginner with Carer (4 months - 4 years)
1 teacher: 6 swimmers

>Learn to Swim (3 years - 16 years)
Level 1 - 4: 1 teacher : 3 swimmers
Level 5 - 6: 1 teacher : 4 swimmers
Level 7 - 10: 1 teacher : 5 swimmers
Level 11 - 14: 1 teacher: 15 swimmers

>Adult: Learn to Swim (16 years+)
1 teacher : 5 swimmers
4. How much do classes cost?

Lessons:

$20 per lesson

Discounts:

15% off 3 or more swims
25% off 5 or more swims

Private lessons:

$48 per lesson

Semi Private lessons:

$32 per lesson
5. What is the water temperature?

Our instant hot water pool heater is set to 31°c

This ensures a nice balance between air temperature and body temperature.
6. What facilities do you have?

Bright Waves is an intimate learn to swim environment with a very clean and effective layout

Pool: 13m, 3 lane pool

Change Rooms: 3 showers with preset instant hot water, 3 change cubicles, 3 toilets and baby change tables

Parking: We offer off street parking

Seating: Bench seating beside the pool

Entry: Please enter via the front door and exit via the sliding door

Equipment: a variety of toys and equipment for lessons as well as platforms for children to stand on for independence

Pool Plant: High quality fully automated chemical dosing and heating systems
7. When do your classes run and how long for?

2020 Summer Holidays: Mon 21 Dec - Sun 10 Jan

2021 Lesson Dates: Mon 11 Jan - Sun Dec 19

There will be no lessons on Victorian Public Holidays; there is no charge for closed dates.

Please refer to our Swimming Calendar for lesson dates under 'Our Program'

Levels 1 - 10/Adults/ Beginner with Carer: 30 min lessons

(Currently lessons are 25mins with a 5min change over to ensure the health and safety of all families)

Levels 11 - 14: 45 min lessons

(Currently lessons are 40 mins with a 5min change over to ensure the health and safety of all families)

8. What happens if we are unable to make it to a lesson?

To ensure all swimmers receive consistently high quality lessons, we believe it is in the best interest of the swimmers that we do not allow ‘make up’ classes. We understand that at times this may not be convenient for all families, however there are impacts of one-off swimmers joining your regular lesson, therefore we believe this approach provides the best swimmer experience for everyone.

If another child in your regular class is away, you will enjoy the benefit of having a smaller class that week rather than having a child replacing them for a make-up lesson.

What we do offer however to ensure flexibility is:

	Details	Purpose
Holiday Absence	4 swims per Calendar Year*, prior notice required. Can be taken individually or consecutively. No charge for holiday absence.	Allow flexibility to hold enrolment at no charge when families choose to have a break for personal reasons
Medical Certificate Absence	Unlimited, must provide medical certificate. Credits applied for the medical absence	To ensure enrolment is held for long-term and short-term illnesses. Ensuring health of all swimmers
Medical Absence	4 per Calendar Year*, prior notice required. Child is sick and unable to attend but illness didn’t require a doctors visit	To ensure health of all swimmers, extra flexibility during winter
* Calendar Year, Jan 1 – Dec 31

9. What are your payment terms?

Direct debit - Paid monthly in advance, and only debiting for the number of swims scheduled for that month.

There are no fees for joining or cancelling.
10. Do I need an assessment before booking?

There is no need to come in and complete an 'in water' assessment. Customers will complete a self assessment using our certificate levels as a guide. Often as carer's we have a fairly good understanding of where our swimmer is at, however if you are unsure feel free to give us a call and we can support you through the decision.
11. How do I book my child in? How do I know what level to choose?

There are a couple of options to book your swimmer in:

Call our office and allow a friendly Customer Service member to enrol your swimmer 9749 7038

Email us at werribee@brightwaves.com.au

Online via our website following the below steps

The first thing you will need to do is go to the Our Program section on the website and select Certificate Levels. On this page it will help you to decide which program is relevant to your swimmer.

If your swimmer is a Beginner with a Carer then you will be simply booking into the relevant age bracket.

If your swimmer is a Pre Schooler, Learner or Adult you will need to go through the certificates under that program and decide which level would be most suitable to them.

With this information please go to book now, register and book your swimmer into classes.
12. COVIDsafe
Bright Waves Swim School has developed a Covidsafe plan in accordance with the Victorian State Government Guidelines

As guidelines change we will ensure we follow suite

Please support us by
Ensure physical distancing

Wear a face covering

Practise good hygiene

Signing in on arrival

Avoid interactions in enclosed spaces

Please stay at home if unwell and follow government guidelines
13. Tarneit Swim School

Previously due to open in 2020 however with the impact of Covid we were required to slow this project down.

We are now progressing with this project and are very excited to be adding Tarneit to our family in 2021.

There are a number of steps to take in the process and when we have updates we will share them with you via our email registration list.

Until then if you would like to join our Werribee venue we would love to see you there.